What happens if my site isn’t adequately prepared for delivery?

If our delivery team encounters site conditions that prevent safe unloading – such as restricted access, unsuitable terrain, or unforeseen obstructions – a futile trip fee may be applied. This fee covers the costs associated with the unsuccessful delivery attempt. To avoid such charges, it’s crucial to assess and prepare your site thoroughly before the scheduled delivery.​
For more detailed information on delivery requirements and site preparation, please visit our Delivery Information page.
By following these guidelines, you can help ensure a seamless and efficient delivery experience.